I tried to return the knock box back in March by emailing their customer service team. I never heard back and it has been very frustrating as it is not a cheap product. Their products are wonderful but it's disappointing when the customer service isn't there. I won't be buying anymore products from here for our coffee shop. It just wasn't the quality we were looking for and the customer service is not there.
This machine is very good!
High quality build and it looks super sharp on my counter