First, I have loved all of my Ikape products accept for the black variable basket. It had a small chip in the Finnish on the bottom. When I inquired about it I was told it was considered acceptable but I could return it or get a 5 dollar credit. I stated I wanted to return it. I was told to provide an order number , which I did. Then I was sent a letter saying if I wanted to return it let them know, and they would supply an address and info, but I would have to pay for shipping. I wrote back that this is damage and I don’t want it chipping off more into my coffee. I have never heard back. This has been after many emails to get this far. I started communicating as soon as I received it and it has been a few months now. Very disappointed in the return process. As much as I have liked their other products I will not be buying from them anymore. If this is ever resolved I will change my review.
Every time I use the heating function before pulling a shot, the flow rate is exceptionally slow. Over 4x slower than when not using the heater. Completely Ineffective at properly extracting coffee after using the heater function.
If I do not use the heater function, shots are predictable, consistent, and delicious.
Due to this issue, I reached out to customer service. They requested videos demonstrating the flow rate discrepancy. I provided them and have not heard back for over 2 weeks despite my follow up email to them. Quite disappointed.
iKape Machine Review
Overall, I am satisfied with the machine, but there are a few areas that could be improved.
* The included basket is difficult to clean, and coffee tends to stick to it after extraction.
* After around 10 seconds of extraction, the flow increases noticeably and the puck becomes very muddy, which makes the extraction more difficult to control.
* It would be better if the machine had a lower flow rate for extracting the portafilter, as this would provide better control and consistency.
* Adding a proper handle or grip for the portafilter would also be a great improvement and make it more comfortable and secure to use.
* I would also recommend improving the included basket or providing an additional basket with a different dose capacity, giving users more flexibility.
With these improvements, the iKape could provide a much better overall user experience.
IKAPE Coffee Electronic Scale V2 for Drip coffee, Espresso













